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small{color:var(--muted);font-size:12px}.segment-icon{background:var(--red-soft);width:40px;height:40px;color:var(--red);border-radius:12px;place-items:center;display:grid}.segment-count{letter-spacing:-.5px;font-size:28px;font-weight:600}.chip.static{cursor:default;padding:3px 10px;font-size:12px}.ai-text{white-space:pre-wrap;background:#faf5ff;border:1px solid #e9d5ff;border-radius:12px;padding:16px;font-size:15px;line-height:1.7}.channel-card{align-items:flex-start;gap:12px;display:flex}.channel-icon{width:42px;height:42px;color:var(--muted);background:#f3f4f6;border-radius:12px;flex-shrink:0;place-items:center;display:grid}.channel-icon.ok{color:#166534;background:#dcfce7}.ticket-wrap{flex-direction:column;align-items:center;gap:14px;display:flex}.ticket-canvas{border-radius:18px;width:100%;max-width:380px;height:auto;transition:opacity .2s;box-shadow:0 18px 44px #780a1459}.ticket-actions{flex-wrap:wrap;justify-content:center;gap:8px;display:flex}.search-box{align-items:center;display:flex;position:relative}.search-box svg{color:var(--muted);position:absolute;left:10px}.search-box input{min-width:220px;padding-left:32px}.chat-box{flex-direction:column;gap:12px;min-height:240px;max-height:480px;padding:4px 2px;display:flex;overflow-y:auto}.chat-msg{align-items:flex-start;gap:10px;display:flex}.chat-msg.user{flex-direction:row-reverse}.chat-avatar{background:#f3f4f6;border-radius:50%;flex:none;place-items:center;width:28px;height:28px;display:grid}.chat-msg.assistant .chat-avatar{color:#e61a27;background:#fee2e2}.chat-bubble{white-space:pre-wrap;background:#f9fafb;border:1px solid #e5e7eb;border-radius:12px;max-width:80%;padding:10px 14px;font-size:14px;line-height:1.6}.chat-msg.user .chat-bubble{color:#fff;background:#e61a27;border-color:#e61a27}.chat-fab{z-index:60;cursor:pointer;color:#fff;background:#e61a27;border:0;border-radius:50%;place-items:center;width:56px;height:56px;transition:transform .15s;display:grid;position:fixed;bottom:20px;right:20px;box-shadow:0 8px 24px #e61a2766}.chat-fab:hover{transform:scale(1.06)}.chat-widget{z-index:60;background:#fff;border:1px solid #e5e7eb;border-radius:16px;flex-direction:column;width:380px;max-width:calc(100vw - 24px);height:540px;max-height:calc(100vh - 110px);display:flex;position:fixed;bottom:88px;right:20px;overflow:hidden;box-shadow:0 20px 50px #00000038}.chat-head{color:#fff;background:#e61a27;justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.chat-icon-btn{color:#fff;cursor:pointer;background:0 0;border:0;border-radius:6px;place-items:center;padding:4px;display:grid}.chat-icon-btn:hover{background:#fff3}.chat-body{flex-direction:column;flex:1;gap:12px;padding:14px;display:flex;overflow-y:auto}.chat-form{border-top:1px solid #e5e7eb;gap:8px;padding:10px;display:flex}.chat-form input{flex:1;min-width:0}@media (width<=520px){.chat-widget{height:calc(100vh - 100px);bottom:80px;right:12px}.chat-fab{bottom:14px;right:14px}}